Tag Archive for: salesforce

The Advantages of Process Mining for Salesforce Service Cloud

The advantages of Process Mining for Salesforce Service Cloud are many. Creating transparency in your process allows to uncover inefficiencies of which we can solve with Process Mining. To begin with, Salesforce Service Cloud is a comprehensive customer service and help desk platform considered the main communication channel between the customer and your company. With process mining, we can uncover inefficiencies, create transparency and overall enhance your system. Read this article to find out what the advantages are of Process Mining for Salesforce Service Cloud.

Process Mining for Salesforce

Do you believe you are not getting the most value out of your Salesforce Implementation?

Recently you made a large investment for your company or department by implementing Salesforce. However, post-implementation and after having worked with Salesforce for a while, you notice that a significant number of fields are not being used.