Tag Archive for: process discovery

Diergaarde Blijdorp Maintenance Process – Customer Success Story

Process mining can add value to any kind of industry, process, or organisation. The successful project Apolix did for Rotterdam’s iconic zoo, Diergaarde Blijdorp, is a great example of this. As a result of the corona measures Diergaarde Blijdorp has been closed most of 2020. We were very proud to be able to help with analysing and optimising their maintenance process.

Process Mining for Customer Service – Rework

In our fourth process mining webinar we delve into the customer service department. You learn how to identify major problems in your process, such as rework. Moreover, we assess the impact of rework on the business and its root causes. we benchmarked the Amsterdam plant with Rotterdam in order to learn from each other’s best practices and, thus, improving the entire process.