In most industries, order management is the first step to engage in a strong long-lasting customer relationship. The process starts with the moment from which an order is received upon until the order was shipped and the customer paid the invoice. Having an effective and reliable order management process is a massive challenge for most firms due to the complexity of the process and the volume of orders, especially for larger organizations. However, with the emergence of process mining firms can now get a full transparency of their O2C processes while improving in key performance areas such as labour productivity or customer satisfaction.
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https://apolix.nl/wp-content/uploads/2022/03/Order-Mngmt.png 1587 2245 Ashley Meijer https://www.apolix.nl/wp-content/uploads/2019/10/Header-Logo-fat-1.png Ashley Meijer2022-03-22 11:01:512022-04-13 12:54:09The Benefits of Process Mining for Order Management