Tag Archive for: compliance checking

Process Mining for Customer Service – Rework

In our fourth process mining webinar we delve into the customer service department. You learn how to identify major problems in your process, such as rework. Moreover, we assess the impact of rework on the business and its root causes. we benchmarked the Amsterdam plant with Rotterdam in order to learn from each other’s best practices and, thus, improving the entire process.

Process Mining – Compliance Checking in Order-to-Cash

This is the second webinar out of a series of process mining webinars that show specific use-cases for various departments, today we cover compliance checking in order-to-cash. We go into three topics: How to identify non-compliance, its root causes and how to prevent this in the future with the help of process mining.