Within the Erasmus University, the ability to understand processes and improve student experience is part of their digitalisation strategy. The digitalisation of processes and capability towards a data driven organisation serves the solution for problems within the admissions process. Process Mining is the perfect fit to help build understanding and create more enthusiasm for data-driven working.
The benefits of process mining are great, however, what exact value does this offer to your organisation? To give a better understanding how we build a business case, we have created an example analysis of a call centre and wrote a blog about it!
Process mining can be applied to a wide variety of business processes. Finding an initial process to proof the value of process mining is extremely important and also challenging. Where does process mining add the most value to your business? It is important to target the business processes where the most value can be added.