You have a comprehensive overview of your business processes, processes have been improved and you achieved your desired conformance levels. Lots of costs and time is saved. You are done, right?
Not quite. We offer you the ability to go beyond your historic data and continuously monitor your processes. A key benefit is that when new problems arise, you can identify and tackle these immediately. Moreover, we create alerts to prevent ongoing cases from being delayed or violating the should-be process flow. For example, an invoice needs to be paid in time. Once the invoice is received and no task has been performed for a week, the possibility to pay in time could have passed by. To prevent this from happening, an alert can be activated after 5 days of inactivity, notifying the responsible party to take on this invoice. Our goal is to support you in finding effective alerts and maintain performance.
Furthermore, continuous monitoring allows you to observe the impact of your process improvements. Creating the opportunity to sample test the effect of changes, after which an informed decision can be made whether or not to roll out this improvement to the entire process. As part of our continuous monitoring offering, we create a database connection, build your dashboard, assist the monitoring practices and analyse the incoming data. Let’s make your processes transparent and never go back to uninformed decisions.