Over the last 20 years many organisations underwent a digital transformation, during which millions were spent on ERP and CRM implementations. Despite countless improvements in efficiency of these implementations, negativity still surrounds the topic. Undesired outcomes and failed migrations are the result of the extreme complexity and time consumption of implementation projects.
In the industry, we often see a gap between the initial process design and reality, which creates suboptimal processes for the business user and a low adoption of the supporting system. Consequently, business users create parralel reports and processes, and fill out fake information which results in significant problems. This does not only cause issues for management reporting, but also inefficient processes, lack of compliance, and data loss and integrity. To overcome these issues, organisations should strive to decrease the gap between the initial design of their systems and the day-to-day reality in their operational processes. This gap can be eliminated with the data driven solution of process mining.
Process mining creates transparency in your processes by using the (meta-)data in your system. We collect the data stored in your ERP / CRM system and discover how processes flow in reality. By revealing the disconnect between reality and “system-truth”, we define the next steps to enhance your process. Consequently, the gap decreases and processes reflect both reality and design, eliminating the need for parallel reporting, solving compliance issues, reducing inefficient processes, and decrease loss of data and integrity.