In order to keep warehousing costs to a minimum, customers order their materials just-in-time. Late deliveries cause major production delays and significant costs at the customer. As a result, premiums are paid for highly reliable on-time delivery. Therefore, a stable production process is vital. Failures to meet deadlines lead to expensive fees and a loss of reputation.
The inflexibility of ERP systems has led to complex IT-landscapes and workarounds. As a result, production steps are captured in various systems and organisations lack transparency in their process. Suboptimal control leads to unexpected delays and malfunctions, making reliable planning increasingly complex. Furthermore, products completed either too late or too early, negatively impact customer satisfaction or warehouse capacity. In short, a lack of robustness makes reliable planning virtually impossible and significantly impacts profitability.