Business challenges in a digital world
In the digital age, the name of the game is change. Over the last 20 years, many businesses underwent a digital transformation, spending millions on ERP and CRM implementations. The benefits were most evident in departments which used to work with high amounts of paper, like accounts payable.
Yet, in reality, IT landscapes have become increasingly complex. Undesired outcomes and failed migrations are the results of elaborate, time-consuming implementation projects. We often see a gap between the initial process design and actual process flows. This makes it challenging for managers to monitor processes and make decisions based on all relevant information. Consequently, undetected workarounds are used by employees, which ease their tasks but create rework later in the process. To avoid this, businesses should strive to decrease the gap between the initial design of their systems and the day-to-day reality in their processes. This is where process mining comes into play.