In most industries, order management is the first step to engage in a strong long-lasting customer relationship. The process starts with the moment from which an order is received upon until the order was shipped and the customer paid the invoice. Having an effective and reliable order management process is a massive challenge for most firms due to the complexity of the process and the volume of orders, especially for larger organizations. However, with the emergence of process mining firms can now get a full transparency of their O2C processes while improving in key performance areas such as labour productivity or customer satisfaction.
You can compare Process mining can to the bread-crumb trail famously left by Hensel and Gretel. Like Gretel process mining traces those breadcrumbs back to form a process model. In this introduction to process mining, you will learn what it is all about and how it will add value to your process excellence.
Given the need for maintaining high levels of quality, timing and functionality, it is crucial for health care institutions to spot hidden inefficiencies, optimise processes and save lives. We take a look at real patient data for sepsis hospital admissions and explore how they can increase efficiency, and capacity reducing costs.
ERP migrations are a slow and delicate process. As the continuity of your business is significantly impacted by losses of data or a malfunctioning ERP system. Learn how process mining supports you to measure the success of a migration, create transparency throughout the process and maintain data integrity.