Ampelmann has revolutionised transportation of personnel and cargo between vessels and offshore structures. What used to be a hazardous and expensive operation, has become as easy as crossing the street with the help of an Ampelmann system. With more than 6 million people and 13 million KG cargo transfers, Ampelmann is the global leader for offshore gangway systems. Being a global leader comes with many challenges. One of them is managing your business processes to stay efficient and compliant. Ampelmann, headquartered in Delft, got in touch with Apolix to take a closer look at their purchase-to-pay process with the help of process mining.
For any finance department data-driven decision making is invaluable. Therefore, Ampelmann was keen to learn more about the efficiency and the underlying drivers of their purchase-to-pay process, with the emphasizes on the discovery of their as-is process flow. These requirements perfectly fit in the business case for process mining as Apolix can create a transparent objective image of a process by taking unused data from their ERP system.
The purchase-to-pay process at Ampelmann flows mainly through Microsoft Dynamics AX and a couple of external modules. Process mining is ideal for this, as with the help of the Celonis software, we can follow a unique case over multiple IT-systems.
Even though most users do not realise this, almost every action performed by a user in an IT-system is recorded in a database. Therefore, we had access to rich data which gives great insights in the entire purchase-to-pay process of Ampelmann. Every step, from submitting a purchase order to invoice approval and settle date could be traced back several years. Based on all the identified activities and their timestamps, we generated a transparent overview of the entire process flow. Additionally, Celonis enables us to add contextual data like vendors and purchased items. Consequently, this context enabled Apolix to perform root cause analyses for drivers behind inefficiencies and non-compliance.
By discussing early results during a process mining project, we create extra value to evaluate and establish additional goals. As a result, you can generate a better direction and insights that add more value. For example, a focus point in the purchase-to-pay process can be the realisation of cashflow discounts. In Ampelmann’s case, the main focus remained creating a transparent overview of their as-is process. This included benchmarking the efficiency of the process flow for invoices with and without purchase orders and underlying drivers.